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"Worked with my daughter to ease her worries"

About: Locala Community Partnerships CIC / Immunisation Service

(as a parent/guardian),

My daughter is needle phobic so getting her school inoculations was always a struggle, and, unfortunately at year 8 the fear became too much, she couldn't manage to get them.

Bev worked with my daughter to ease her worries, regularly meeting with her to familiarise her with the process. Bev is going to arrange a home visit to see if that will ease the struggle.  Bev never gives up on her.

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 4 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 07/06/2019 at 10:26
Published on Care Opinion at 10:26


picture of Emma Boyes

Hello

Thank you for sharing this feedback with us! Bev is an absolute Star! I will forward this email to her manager and also drop her an email myself!

Emma

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