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I could not have asked for better care

Posted By Veteran

"I could not have asked for better care"

About: East Of England Ambulance Service NHS Trust / Emergency ambulance East Surrey Hospital / Accident and emergency

(as the patient),

I was staying with my Wife at a friend's house in Horsham when, after supper, I became unconscious for a few minutes and they called an ambulance. Local first responders arrived within minutes and the ambulance soon after. My BP and pulse were low and erratic so after thoroughly testing these the ambulance crew (who were both young girls from Australia) drove me and my wife the 45 minute journey to Redhill hospital.

I was immediately admitted to the emergency dept and seen straight away (late in the evening) where I underwent tests throughout the night and was diagnosed by a doctor early the following morning.

I could not have asked for better care from the nursing and medical staff who then arranged for us to move to the discharge suite where we were offered and gratefully accepted beds to rest before being given breakfast and new medication.

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 4 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust

Submitted on 06/06/2019 at 14:23
Published on Care Opinion at 14:23

Dear Veteran

Thank you for your feedback; I am very please to hear that your treatment was thorough and that you felt you could not have asked for better care! I will of course share your comments with the clinical team in ED.

I wish you a speedy recovery

kind regards

Nicola Shopland

Divisional Chief Nurse Medicine

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Response from Joanna Wells, Patient Experience Manager, East Of England Ambulance Service NHS Trust 4 years ago
Joanna Wells
Patient Experience Manager,
East Of England Ambulance Service NHS Trust

Submitted on 07/06/2019 at 09:54
Published on Care Opinion at 10:05

Good morning,

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location the crew attended to so that we can trace the staff involved.

In you email could you please quote JH001 and I will be able to link the information to your feedback.

Thank you again for your kind words of appreciation.

Jo

Patient Experience Manager

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