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Again the treatment I received was beyond expectation.

Posted By polmont

"Again the treatment I received was beyond expectation."

About: Forth Valley Royal Hospital / Day Medicine

(as the patient),

Good afternoon. This morning I attended day medicine for a venesection. Again the treatment I received was beyond expectation. IF you can have an enjoyable experience attending a hospital appointment this is it. I was seen shortly before my appointment time. Special thanks to Cathie and all the backroom staff. Please forth valley management this unit is superb do not change the way it is being run just now.

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Responses

Response from catherine clark, staff nurse, day medicine, nhs FVRH 4 years ago
catherine clark
staff nurse, day medicine,
nhs FVRH

Submitted on 06/06/2019 at 09:26
Published on Care Opinion at 10:23

Good morning,

Thank you very much for your lovely comment on our department. We take great pride in our unit and it really puts a smile on our faces when we get such up beat feedback.

Thank you so much for taking the time to share your experience. I have passed your comments onto the team.

Kind regards

Catherine

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Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley 4 years ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley

Submitted on 14/06/2019 at 15:58
Published on Care Opinion at 15:58

Dear Polmont

Thanks for sharing your experience, it really does make a difference to staff and other patient who attend the unit to see your positive feedback. I will ensure that the Senior Charge Nurse Gayle Hutchings is made aware of your comments and praise.

kind regards

Alison

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