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Care Opinion

Response time needs improving

Story from nhs.uk

"Response time needs improving"

About: Torbay Hospital

What I liked

Was referred to the hospital by my dentist after the extraction of my wisdom teeth did not go well. I have been left with sever headaches and a balance issues and I have yet to receive an appointment from the hospital telling me when they intend to remove what is left of my wisdom tooth. It has now been a week and apparently I'm on the urgent list. Would like to know when I will be seen and will hopefully be rid of these headaches.

What could be improved

Improvements to be made is the time to reply to patients so they know how long they have to put up with the pain they may be in. Also how much they are going to be out of pocket from loss of wages and NHS leveies.

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Responses

Response from Torbay Hospital 11 years ago
Torbay Hospital

Submitted on 14/06/2012 at 13:42
Published on nhs.uk on 15/06/2012 at 04:01

Dear Patient

May I firstly apologise for the delay in responding to your comment, particularly in light of the issue you raised regarding delays. We are changing the way in which we monitor the comments on this website which should ensure a quicker response in future.

With regard to the other issues you raised, if these issues are still outstanding we would appreciate the opportunity to discuss these with you so that we may try and resolve them.

If you are happy to talk to us about this, can you please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail?

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. They can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or by email (your email will go direct to our PALS Service).

We look forward to hearing from you.

South Devon Healthcare NHS Foundation Trust

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