"Children’s Radiology"

No welcome from the receptionist. No smile, no hello. They weren't rude but lacklustre and appeared to be long overdue a break. 

Outdated children’s waiting area with dirty toys and a leaking roof. Buckets and sheets collecting leaking water but no cordon in place and no warning sign.

The member of staff who collected us from the waiting area just shouted the child’s name and walked off expecting us to follow her. No smile, no hello and most importantly no introduction. She was wearing a name badge however which I made sure I paid attention to.

The member of staff who did the scan was pleasant, said hello and smiled. Winning. She introduced herself, but did not wear an ID badge. Isn't it Trust policy to wear an ID badge at all times?

We were kept waiting past the appointment time. No update and no apology. I don’t mind waiting for a valuable appointment but an update on waiting times would be appreciated as they do so well in other areas of the Trust.

I did like the staff board with all names and pictures on. Couldn’t see the receptionist on there though so maybe needs an update. Also a staff board shouldn’t replace the need for ID badges or a simple introduction.