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"Excellent staff"

About: University Hospital Wishaw / Gastroenterology

(as a service user),

I had a positive result through the bowel screening programme and attended Wishaw General Hospital to have a colonoscopy.

I received excellent treatment from the prompt receipt of sample results to the friendly cheerio after after colonoscopy.

My first contact with the unit was a pre-assessment by phone. The nurse who telephoned me was friendly and understanding informing me what a colonoscopy would involve.

When I arrived for my appointment I was seen by a nurse straight away and put at ease. I found all the staff at the unit considerate and caring, carrying out their duties very efficiently, but still time to give  reassurance. 

After my procedure a nurse considerately explained to me the findings of the colonoscopy and provided me with a written report.

I can’t thank the excellent staff at the unit enough for making the appointment  as painless as possible.

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Responses

Response from Lynne Linden, Charge Nurse, Day Surgery / Endoscopy, University Hospital Wishaw 4 years ago
Lynne Linden
Charge Nurse, Day Surgery / Endoscopy,
University Hospital Wishaw
Submitted on 07/06/2019 at 15:09
Published on Care Opinion at 15:09


picture of Lynne Linden

Dear Fenton, thank you for sharing your lovely comments on Care Opinion.

I’m so happy to hear that the team put you at ease and were caring and considerate.

I will share your positive feedback at the team brief this afternoon and I am sure they will be delighted to hear that they helped to make your appointment as painless as possible.

I hope you are recovering well at home.

Kind regards, Lynne.

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