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We are looking elsewhere now for a family doctor

Posted By educating marms

"We are looking elsewhere now for a family doctor"

About: Ico Health Group

(as a service user),

every single interaction with their admin or phone staff has been poor.     simple repeat prescriptions have not been completed.   they dont seem to know where they went and these are for regular asthma and other conditions medication all on our patient details already.   different response every time I chase it.   we are looking elsewhere now for a family doctor.   no complaints about the doctors at all.   just their admin staff.    

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Responses

Response from Ico Health Group 4 years ago
Ico Health Group

Submitted on 08/04/2020 at 15:58
Published on nhs.uk at 16:07

Thank you for your feedback, I was sorry to read that your recent experience with the Admin/Reception staff was poor. ICO Health Group takes all feedback seriously and we need to be made aware if processes and systems are not working for our patients. Please feel free to contact the practice manager at ICO Health Group to see if we can resolve your prescription queries on 02036402090.

Kindest Regards

ICO Health Group

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