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"The staff go above and beyond"

About: Royal Aberdeen Children's Hospital / Surgical Paediatrics (Children's Surgery)

(as a parent/guardian),

Around 2 years ago my daughter was admitted to RACH with a fractured femur in her left leg, we were admitted straight away and advised there would be a 6 week stay.  I was very nervous as she was only 1 and a half years old at the time and it was summer holidays and would be away from my son for that time.

I could not have got through the 6 weeks without the care, support and attention of all staff in Ward 2 - Surgical Ward, from the nurses, kitchen staff, student nurses, axillaries, domestic staff and especially Megan the play leader.

Keeping a little girl of that age would have been tough, but she formed a special bond with Megan and enjoyed seeing her.

All the staff were attentive and helped keep her occupied and also made sure I was ok, as she was so young I only left her side to get changed, I was given a room in the Parents suite downstairs but only spent a few times there, and decided to sleep by my daughters bed.

It was also made very special as they celebrated her 2nd birthday with a little party for her in the play area.

I can not fault any of the staff, sometimes with the worry and panic we face as parents we forget that they are human too, and really stretched but go above and beyond to make sure all child's and your needs are catered for.

I definitely appreciate more what the NHS staff have to go through, with very little funding to help.

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Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian 4 years ago
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian
Submitted on 21/06/2019 at 11:48
Published on Care Opinion at 11:48


picture of Kathryn Auchnie

Dear Worried mummy

Thank you for leaving such lovely feedback. All the surgical ward staff will be delighted to hear that they made such a difference to your daughter's and your families experience during her lengthy stay.

I hope that she is fully recovered now and not running you too ragged now she is up and about again.

I will make sure that a copy of your feedback reaches all the staff

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