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"One stop breast clinic - no explanation and rushed"

About: Glenfield Hospital / Breast surgery

I was referred by my GP to the one stop breast care clinic at Glenfield 2 weeks ago and received an appointment last Sunday morning to attend. The consultant hardly felt my breasts and said it all looks normal. I said I had skin thickening under my left arm and new lumps around my left breast to which she said that’s normal and let’s do a mammogram. After the mammogram (all done efficiently I must say), I was asked to get dressed and the consultant would come in and give me my results. As I was getting dressed she bobbed her around the door and said go home, it’s all fine. Obviously that is a great result, however, I am not sure she looked at my results at all as I was so rushed - I want another opinion and assurance all is clear. All staff have been polite when I called today but say the same thing, I’ve been given the all clear according to the notes. I just need reassurance that the mammogram was looked at and that the consultant read them correctly. Is that really too much to ask?!

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Responses

Response from Glenfield Hospital 4 years ago
Glenfield Hospital
Submitted on 30/05/2019 at 09:07
Published on nhs.uk at 10:07


Dear Dee,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at the Breast Care Centre and the Glenfield.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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