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Pathetic

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"Pathetic"

About: Burnley General Hospital / Pain Management

I've been under the pain management devices at Burnley for 2 years now and I have to say they have been useless. I have not had any help what so ever with helping me deal with my chronic pain after a car accident. Most recently I had an appointment with the phsyo therapy section who suggested several things I have already tried and didn't even try moving my wrist, and to my shock this morning I got a call as I was waiting for another appointment to say that I was being discharged and that they are canceling my appointment that was for next week. I told the lady nicely that I couldn't speak as was being called into my other appointment and asked her to call me back at 1pm. Its now 2.30 and haven't received another call. I am very very disappointed with how I have been treated by the service and as a young person I am now being left without any support and nowhere or turn too. Very very upset with how my case has been handled.

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Responses

Response from Burnley General Hospital 4 years ago
Burnley General Hospital

Submitted on 29/05/2019 at 15:38
Published on nhs.uk at 16:06

Thank you for taking the time to share your experience on NHS Website about your appointments over the last 2 years within the Pain Management service at Burnley general Teaching Hospital following a car accident.

I am sorry to hear of your recent experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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