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Who's scratching who's back here then.

Story from nhs.uk

"Who's scratching who's back here then."

About: Ashdown Forest Health Centre

Asked for a two month prescription as can't afford paying every 28 days & spending 20 minutes in the pharmacy on most visits (previous surgery always gave two months for my ongoing condition). What I got was two prescriptions for the same thing so had to pay double the prescription charge. Also the surgery pharmacy will not dispense to you if you are local so you have to use the village pharmacy & once a month at that.. it took me a moment to work it out but I think I've got the answer & I'll leave the obvious there. I do however think that it is unfair if a

GP has the choice on prescription intervals & it is not a fair treatment in non medical terms as some people equal to me have to do the journey, waiting & pay double.

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Responses

Response from Ashdown Forest Health Centre 4 years ago
Ashdown Forest Health Centre

Submitted on 28/05/2019 at 08:57
Published on nhs.uk at 10:06

Thank you for your feedback regarding our practice.

In general terms NHS England and our CCG state that we should be issuing monthly prescriptions for patients, this is of course dependent on the medication and I am more than happy to discuss your specific requirements.

Regarding our Dispensary, we are governed by very strict laws that state we are not allowed to dispense to patients who live 1.6km away from a community pharmacy.

I note that you have experienced delays in obtaining your medication, we do have on-line services available for you to order and you can select any pharmacy local to you to have your prescription sent electronically, this removes the need for you to collect from the Practice and take to a pharmacy.

I would very much like the opportunity to explain these services to you by telephone.

Andrew Cornell (Practice Manager) 01342 822131

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