"Difficult to get continued care"

There is a massive failing of communication at this surgery.Difficult to get appointments by phone, requested on-line booking twice but still haven’t received it. Put in a repeat prescription request but not informed that they were not going to fill it. Only when I chased this up was I told that I need to see a doctor first but given limited availability and the difficulty in obtaining appointments- I have now not had my regular medication for over a week. Not patient focused at all.