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"Excellent care"

I was very grateful to the three staff I saw (over three appointments) to treat a painful infection. I was given generous time with the consultant, provided with treatment, painkillers and a cream. The consultant arranged a further check up appointment and arranged for a phone call to check on me in between. I felt very genuinely cared for. I appreciated being given extensive advice on self care and how to manage the situation in the future. The person-centered professional manner of the three doctors I saw made a potentially embarrassing consultation feel dignified at all times, including during examination. Thank you.

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Responses

Response from Newcroft Centre 4 years ago
Newcroft Centre
Submitted on 03/06/2019 at 09:23
Published on nhs.uk at 11:06


Thank you for taking the time to leave your feedback regarding your care at Newcastle Integrated Sexual Health Services. We are pleased that you found the care to be consistently person-centered and professional with all the staff that you had contact with over your three appointments. We appreciate that sexual health issues can be potentially embarrassing and we are pleased your consultations felt dignified. We have forwarded to the directorate concerned, who will share with the staff involved.

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