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Waiting time.

Story from nhs.uk

"Waiting time."

About: Dewsbury & District Hospital / Ear, Nose and Throat

My appointment was 12.00 lunchtime. I was seen by 20 past,Then sat in my gown for the rest of the afternoon, going to surgery about 5pm. Surely the management can estimate the time operations take and adjust appointment times accordingly? The operation went well and I was home by 9:15pm.

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Responses

Response from Dewsbury & District Hospital 4 years ago
Dewsbury & District Hospital

Submitted on 24/05/2019 at 10:51
Published on nhs.uk at 12:06

Thank you for taking the time to post your comments regarding your recent experience.

I am sorry to read of your frustrations and it is not clear from your comments as to whether staff communicated with you as to why there was a delay.

Please accept my apologies if there was a breakdown in communication.

However, I am pleased to read that your operation went well and I hope you are recovering well.

I will share your feedback with the manager of the service as it is important we learn from our patient's experiences.

Thank you again.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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