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"not suitable or considerate to disabled users"

The room for therapy at Cantley medical centre was far back from main reception when there are closer alternatives for disabled users.

Caused more pain and discomfort to get to with aid.

The room was very small hunched over a coffee table to look at work.

Not suitable for disability aids.

Chairs small and not comfortable.

The talk therapy was good but I explained I had physical disabilities writing form filling etc but that work was given to me.

I explained I got brain fog due to some conditions regarding form filling also mental block but was still expected to ‘try’ I felt not believed - even my Son has helped me do this!

I don’t think it’s suitable to disabilities only how you feel about disability.

I got help phoning to cancel after trying to work through distress and no one answered 23/05/19 no answer phone service to leave message.

We emailed but don’t know if it’s been read.

Anyway not going back now and want my contacts removed. Don’t want phoning thanks.

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Responses

Response from Doncaster Iapt 4 years ago
Doncaster Iapt
Submitted on 29/05/2019 at 14:06
Published on nhs.uk at 15:06


Good Afternoon,

I have received your comments today and I am sorry to note your concerns.

I can assure you that I will be looking into the issues you have raised; however, in order to assist, it would be helpful if you contact me on 0800 015 4334 or rdash.pals@nhs.net to discuss your concerns in more detail.

Thank you,

Kind regards

Michaela Mikolkova

PALS Coordinator

Rotherham Doncaster and South Humber NHS Foundation Trust

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