"Absolutely shocking system of care"

Yesterday my GP advised me to go to A&E after I have been suffering with a severe sinus infection for a number of days & increase in temperature all of which antibiotics had not been combatting. I also have an underlying autoimmune disease in which I have impaired sweating, so at increased risk of overheating even without a temp and an increase of neuropathic pain which can be excruciating when accompanied by a fever (which I had). I reported all of this to the a&e reception & was told I would be seen by the urgent care centre. I was extremely poorly, burning up, face head pain, body pain to the point I was shaking. I was grey/pale & my face puffy. After 4 hours of waiting and begging to be seen no one had taken my temperature or my observations. People with minor sprains etc were being seen before me yet they had arrived after me. It took my mum to request a triage nurse to take these obs. Temperature high, BP high. At this point I was then listened to and taken around the corner to see an A&E Dr. What I don’t understand is why with all these symptoms I was presenting with & that my GP had advised me to go to a&e did no one care to make this a priority over minor injuries? It seemed like I was being sidelined due to my underlying rare disease & my symptoms being ignored. I could’ve been (worst case scenario) septic. Eventually when I was receiving treatment, it took an hour and a half & the Dr requesting 3 times for a nurse to finally administer pain relief. There seems to be a lack of priority system & duty of care to patients unless they are admitted by ambulance or have a visible injury. I’m absolutely shocked and appalled by the treatment I received yesterday. This system needs to be reviewed before something extremely bad happens. I also think the staff need to be educated on what is a priority based on symptoms presented to them. Absolutely shocking experience I do not wish on anyone.