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Poor customer service

Story from nhs.uk

"Poor customer service"

Poor customer service - No one answers the phone, people on reception are not the most welcoming considering the environment. No urgency from staff at all.

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Responses

Response from Psychosis Cs Lambeth Stht 4 years ago
Psychosis Cs Lambeth Stht

Submitted on 18/07/2019 at 12:49
Published on nhs.uk at 14:08

Thank you for letting us know about your experience. Your comments were passed to the service and have sent this response: We are sorry that you have had cause to raise concerns. Your comments have been shared with the Team to highlight the issues you have raised and for us to continue to work towards improving our phone systems and ensure that each and every person in contact with the Team is treated respectfully.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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