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Really unhelpful.

Story from nhs.uk

"Really unhelpful."

About: Phoenix Medical Group

As I was not well I needed to consult a doctor.

It took me 48 minutes to get an appointment, during which time the surgery number was dialled 198 times.

I was informed ages ago that the telephone answering system was going to be updated, yet it still appears not to have taken place.

This situation is far from satisfactory when you are not feeling well.

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Responses

Response from Phoenix Medical Group 4 years ago
Phoenix Medical Group

Submitted on 01/07/2019 at 15:51
Published on nhs.uk at 17:05

We are sorry you have experienced difficulty in getting through to make an appointment.

The telephone system was replaced and updated last year.

We have had a few teething problems, one of which is that the queuing system has switched itself off a number of times.

However, in the middle of June the system failed completely so the telephone company replaced thing again.

They are confident that this will resolve the issues we have been experiencing.

Thank you for taking the time to comment.

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