"A shining example of Primary Care !"

I am a Forty something female with what I would say an average expectation of service provision.

From personal experience I am fully aware of the pressures involved in running a Practice resulting from Year on year underinvestment to achieve the expected standard of patient centred primary care.

Despite the pressures faced in a primary care setting my experience from being a patient at The Hawthorns all of my life has been commendable.

The Hawthorns is an innovative forward thinking Practice.

Always first in line to commission new services.

I have personally taken advantage of the specialist services available within the Practice of ENT and Women’s Health.

I have a daughter with significant additional needs. I perhaps call on the Practice a little more than average and have always received an excellent service.

For example, in the past twelve months I have rang the Surgery twice for advice from a Doctor on the management of a condition of my Daughter. My first port of call to the receptionist was handled with efficiency, empathy and patience.

Due to the circumstances, on both occasions and without request, I was offered a home visit for my Daughter.

One occasion I was most grateful for a visit and the second I was more than happy with telephone advice from the Doctor.

I have always received a professional, friendly and approachable service from all of the Doctors at The Hawthorns and I have always been treated with the greatest of respect.

I fully admire the sustainability of the level of excellent service I have received over the years.

The GP’s are complimented by an excellent structure of clinical and administrative staff.

I would like to take this opportunity to thank the Partners and the whole team on the delivery of such an excellent service !

My Family and I are very grateful.