"I phoned for help"

About: Claire House

(as the patient),

I phoned claire house about 10 oclock at night for help having suffered from schitzophrenia and depression for 32 years the person who answered the phone was really unhelpful I was feeling stressed and panic and was losing grip on reality their advice was get a job I came off the phone and rang Samaritans someone who really cares no empathy was shown by claire house wigan sorry 0 out of 10


Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

Dear Patya

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful