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"Different care in different departments"

About: The Royal London Hospital / Maternity

That was the best place I could ever give birth at. The care a d the team was excellent during the labour time. Unfortunately the after care wasnt consistent.

Different midwives had different approach. We stayed in the hospital for several days and had different staff members treating us differently, some of them had judgemental approach. I decided to complaint to the ward responsible at the last days of our stay but no one came to listen to what I have to say for 2 days (until we left). So sad that some of the midwifes there did not provide the so necessary understanding to a first time mom who has worries and really need the support. It is disappointing to see how in such big and successful hospital there is no consistency in the care and lack of overall management.

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Responses

Response from The Royal London Hospital 4 years ago
The Royal London Hospital
Submitted on 22/05/2019 at 15:24
Published on nhs.uk at 16:06


Dear Anonymous

I hope you and baby are doing well,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details – RLHpals.bartshealth@nhs.net or telephone 0203 594 2040.

Kind Regards

Traci

Central Complaints officer

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