"cant precook appointment"

I am very sorry to hear about the case and I fully apologise if you felt let down by the Practice. After checking the date of your post I noticed that at the time we were running the service with only one nurse and were actively trying to recruit another Practice Nurse. At the time of the incident we were waiting for confirmation of a nurse locum to cover shifts. Fortunately, the recruitment process has now finalised so we now, once again, have two nurses at the practice. I just would like to mention that our reception staff are well trained in helping patients find alternative arrangements in circumstances like this and we will always go the extra mile to satisfy patients. I am certain that by now the case would have been timely and acceptably resolved. If you would like to discuss this further please do not hesitate to contact the Practice Manager. Thanks for your feedback.