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Outstanding care of my son

Posted By Primrose1998

"Outstanding care of my son"

About: Fairfield General Hospital / Accident and emergency North Manchester General Hospital / Accident and emergency Salford Royal / Neurosurgery

(as a parent/guardian),

My son was assaulted this week whilst on a night out and attended Fairfield hospital via ambulance. Whilst at Fairfield hospital he was x-rayed and was told everything was ok and he could go home.

On returning home he took himself off to bed and throughout the day was vomiting and unable to move his head due to the sheer pain so I called an ambulance who took him to North Manchester hospital where he was accessed straight away in rescus. The care my son received was second to none they gave him pain relief and did his bloods straight away and ct scan only to find out he had a fractured skull and bleed on his brain which wasn't picked up at Fairfield hospital.

Both Doctors and nurses on that day couldn't do enough for my son and I am heavenly so grateful for what they did for him. They even asked me if I was ok as they knew I was upset. My son was blue lighted over to Salford royal where he was met by a specialist who again explained what was going on and he was then transferred to a ward where he is currently receiving treatment.

I just want to thank all the staff who looked after my son at North Manchester hospital for all there care they gave my son I do believe you have saved his life.

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Responses

Response from Fairfield General Hospital 4 years ago
Fairfield General Hospital

Submitted on 24/05/2019 at 12:43
Published on nhs.uk at 13:07

Thank you for your feedback at what must have been a very worrying time for you and your family.

We are pleased to hear your son's condition was diagnosed and is receiving treatment. In order for us to investigate further your attendance at Fairfield, please can we ask that you contact our Patient advice and Liaison Service (PALS), 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices.

Your comments regarding North Manchester and Salford Royal are greatly received and will be fed back to the teams.

We wish your son well with his recovery.

Kind regards

The Patient Experience Team.

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Response from North Manchester General Hospital 4 years ago
North Manchester General Hospital

Submitted on 24/05/2019 at 12:44
Published on nhs.uk at 13:07

Thank you for your feedback at what must have been a very worrying time for you and your family.

We are pleased to hear your son's condition was diagnosed and is receiving treatment. In order for us to investigate further your attendance at Fairfield please can we ask that you contact our Patient advice and Liaison Service (PALS), 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices.

Your comments regarding North Manchester and Salford Royal are greatly received and will be fed back to the teams.

We wish your son well with his recovery.

Kind regards

The Patient Experience Team.

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Response from Salford Royal 4 years ago
Salford Royal

Submitted on 29/05/2019 at 20:27
Published on nhs.uk at 21:06

Dear Anonymous

Thank you for taking the time to highlight your son’s experience with us.

We are very sorry to hear that your son’s diagnosis was not identified at Fairfield General Hospital and we would like an opportunity to investigate this further.

As we are sure you will appreciate, it is difficult to resolve your concerns in full without more detail but please be assured that the issues you have detailed have been taken seriously.

We are however, delighted to hear of your positive experience with our A&E staff at North Manchester General Hospital when they treated your son and extended their care to yourself.

Also that you are happy with the current treatment and care your son is receiving whilst in Salford Royal.

We would be happy to share this with the relevant teams.

If you could contact our PALS service with details of when your son attended, we can ensure that your comments reach all who were/are involved in his care at all three hospitals and the necessary investigation takes place. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you again, and we wish you all the best with your sons continued recovery.

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