"Poorly trained reception staff cuts the phone off"

a)For the second time in recent months my prescription was not ready a week after requesting.On the first occasion it happened I was at the surgery and they tried their best to get rid of me. They just expected me to accept it was not ready,go away and come back after the weekend leaving me with no medication for the weekend.It was for a specific drug and not a part of the regular drugs I request.After keeping me standing at the surgery for over an hour

I was given the prescription.On the second occasion when I indicated it was becoming a habit and unacceptable, my call was cut off. I rang back immediately and I was told (miraculously)it was ready blaming me for not listening. I then reminded that I couldn't have listened because I was cut off.b)Though I gave my name at the outset and my details were checked by the name given by me,I was addressed by the Receptionist's preferred version of my name. No one has the right to change anyone's name as they wish. This was impolite and disrespectful.c)A few weeks ago a Receptionist got me an appointment in the weekend surgery. I was told it was at 7.42pm and when confirming it after giving me the address of the surgery etc i was told it was at 20.42. As I was confused I asked whether it was at 7.42 or 20.42 as they were not the same. I was cut off.It appears that the reception staff is running out of excuses to cover up their incompetence and has adopted a new strategy of cutting off phone calls to get rid of the patient.