"Poor Standards"

Had 2 voluntary/informal stays in hospital. Both were awful experiences. There was no running water and staff did nothing to try and find out what was happening- patients couldn't take their evening medication which caused a lot of stress, staff just shut themselves in the office and refused to answer questions. There is a schedule of ward activities displayed on both wards I stayed on- none of these activities actually take place. Really poor standard of cleanliness. On my first stay- I was discharged with no plan, no 7 day follow up appointment was arranged, no medication sorted. Second discharge was also inappropriate.

A member of staff interrupted my meeting with the consultant and spent the whole meeting berating me for a previous complaint I had made- she said nothing about my care- only criticised me for making a complaint. Ultimately, I have been extremely shocked by the lack of compassion and respect shown by staff to patients. I feel that things really need to change here. I came out of hospital both times feeling like things had only got worse.