I have been with this surgery for a number of years, and unfortunately the service continues to go down hill, with only a couple of staff offering a good and polite level of service.
The initial answer machine message you have to endure when you first ring through is ridiculously long, then the wait time for someone to answer the phone can be up to 20 minute.
The moment that this surgery realizes they are offering a service and therefore a large proportion of their work should be Customer Service the better, and when I say customer service I mean lets try to help, not do part of the job and tell the patient to come in to reception only for the receptionist to have to do the whole task again, how this is good time management I don not know, maybe some customer service training would help, remember we are the client / your customer.
This surgery has so many rules of what it wont do, I don't know what it will.
"Service"
About: Richmond Medical Centre Richmond Medical Centre Lincoln LN6 9AY
Posted via nhs.uk
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