"GPS wonderful; reception terrible"

I have attempted to send text responses on both of my last visits to the health centre, but they have not gone through .I will begin by saying the our family's experience of care from the medical team at the clinic has been exemplary. Getting in to see a GP is horrendous, making you feel like either a malingerer or a burden.

My first text (23 April 2019) "GP wonderful. Receptionist made an elderly patient cry, however. She was brusque, patronising and officious."

Second text (17 May 2019) "GP wonderful. Reception terrible - unhelpful, dismissive, abrupt, arrogant. Last time I was in the receptionist made an elderly woman cry. This morning I rang to ask if my daughter's ear could be seen by a GP (turns out she had middle ear and canal infections requiring a 5 day course of antibiotics and an antibacterial spray) and was told to take her a) to a pharmacist, then b) to the hospital walk-in clinic. When I asked why an acute infection wasn't deemed emergency enough to warrant seeing an actually physician at our own practice I was abruptly asked - twice - if it was an emergency. Honestly. Outrageous. A little training would go a long way.