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Care Opinion

Excellent

Story from nhs.uk

"Excellent"

About: Queen Victoria Hospital (East Grinstead) / Plastic surgery

On 15th May2019 at 10.30 I came in to have a mole removed from my cheek/lip with the plastic surgery team and it was by far the best medical treatment I have ever had. The surgeon and nurse went above and beyond to look after me. I was so worried about having the surgery but they did everything to reassure me before and during the procedure. I can’t thank them enough. So professional and compassionate.

I hope my thanks can be passed on to the doctor and nurse as their excellence should be acknowledged.

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 4 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 20/05/2019 at 16:59
Published on Care Opinion at 16:59

picture of Nicolle Ferguson

Dear Ms Cannell

Thank you for your expression of appreciation about the nursing and medical staff who performed your surgery on 15 May 2019. We are very pleased you found our staff professional, compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Please be assured your comment has been passed onto those staff involved with your care and who I know will very much appreciate your kind words.

Once again thank you for your posting and we wish you all the very best with a speedy recovery.

Kind regards

Nicolle Ferguson

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