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"I feel like a different person"

About: Borders Community Services / East/West Community Mental Health Team

(as a service user),

Since I have been receiving care from the community rehabilitation team in the last two years I feel like a different person. 

The staff there reviewed my medication and changed it, they encouraged me to get back to my hobbies which has been a great help as a distraction technique when I'm not feeling quite so good. They have also reviewed my mobility and given me aids to make me feel more secure and confident.

When my care switched to the community rehabilitation team I wasn't sure about it, there was inconsistent information about whether it was possible / permissible to call them, in fact they were happy to take calls at any time except during mealtimes and when they were handing out medication to their patients. I was very satisfied with this as it gave me confidence that their focus was on the patients at these times, making sure they were eating well and taking the medication prescribed although this did not apply to me as I was at home.

I was able to phone the team when I  didn't feel so good, they would listen and be able to lift my spirit although they also exercised tough love when they needed to.

My family have noticed I am much better since I have been receive care from the Community rehabilitation team

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Responses

Response from Philip Grieve, Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care, NHS Borders 4 years ago
Philip Grieve
Associate Director of Nursing for Primary and Community Care/Chief Nurse Health and Social Care Partnership, Primary Care,
NHS Borders
Submitted on 20/05/2019 at 15:12
Published on Care Opinion at 15:24


Dear romeofq38

Thank you for taking the time to tell us about your positive experiences with the Community Rehabilitation Team. I am so pleased that you have found them responsive and approachable for when you have needed their support and recognize the times that they are focused on other key tasks required of them in their day to day jobs of caring for others. It makes our jobs so worthwhile to hear such positive feedback and I will be sure to pass on your kind comments.

Kind regards

Philip

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