"Appalling treatment of teenage niece by..."

My teenage niece from abroad for an English course went to the walk in clinic with severe ear ache. The reception staff ridiculed her for not being able to fill in the form correctly, being very unfriendly and helpful. There was no consideration for her having English as a second language and she left in floods of tears. When I rang up to enquire what happened, the colleague denied that her colleague was unhelpful and rude. Will not recommend the service to anybody