"More time waiting for them to answer than the..."

I cannot believe that I have had to spend over 45 minutes today trying to get through to make an appointment, only to be told to call back; as by the time I managed to get through, it was too late! I cannot fathom the lack of organisation this would take to be able to not enable callers to get through without having to wait 8 minutes or more per call; to not even manage to get through. This was a total waste of my time and I'm only glad that it wasn't for something serious, as I'd probably be dead. Also, with this being Mental Health Awareness week, you would think that they would want to ensure that calls were being picked up in good time so people would feel as though they are important and being listened to - as someone that suffers from anxiety and depression, this would have put me into a total spiral previously.