"Communication problems"

About: Medway Maritime Hospital / Trauma and orthopaedics

Initially when I was sent to Maritime hospital Trauma and orthopaedic dept I was very impressed. The consultant I saw was very friendly, understanding & explained what would be involved in my spinal surgery. I was a bit apprehensive about having spinal surgery at that time & later opted to have an epidural steroid injection which was arranged very quickly with a follow up appointment made. When I went back I was ready to say go ahead with the operation, because the injection didn't do anything & my back was getting worse. This time did not see the consultant this time I saw the registrar, who told me they couldn't operated because of my size & from what he was saying it sounded like a completely different operation. From then on the MRI scan wasn't booked until I phoned up to chase it. Knowing I'm a big person they tried to fit me in the smallest scanner & had to rebook for the larger scanner. Next appointment I saw the registrar again & it was decided they would try another epidural steroid injection to be done under a local anaesthetic. Over a month later I rang the hospital because I hadn't heard anything & was given an appointment for a pre-op assessment because I was booked to have the injection under sedation. I started being apprehensive about having spinal surgery & now I don't know whether this hospital is capable of getting anything right.

Story from nhs.uk


Response from Medway Maritime Hospital

Thank you for your feedback. We are very sorry to learn that you are unhappy with some aspects of your orthopaedic care and treatment and if you would like to discuss it further or receive advice on how to proceed please contact our PALS team (patient advice and liaison service) and they will be able to help you. The PALS team can be contacted on 01634 825004 or medwayft.pals@nhs.uk

Kindest regards,

The Patient Experience Team

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