"Communication problems"

Initially when I was sent to Maritime hospital Trauma and orthopaedic dept I was very impressed. The consultant I saw was very friendly, understanding & explained what would be involved in my spinal surgery. I was a bit apprehensive about having spinal surgery at that time & later opted to have an epidural steroid injection which was arranged very quickly with a follow up appointment made. When I went back I was ready to say go ahead with the operation, because the injection didn't do anything & my back was getting worse. This time did not see the consultant this time I saw the registrar, who told me they couldn't operated because of my size & from what he was saying it sounded like a completely different operation. From then on the MRI scan wasn't booked until I phoned up to chase it. Knowing I'm a big person they tried to fit me in the smallest scanner & had to rebook for the larger scanner. Next appointment I saw the registrar again & it was decided they would try another epidural steroid injection to be done under a local anaesthetic. Over a month later I rang the hospital because I hadn't heard anything & was given an appointment for a pre-op assessment because I was booked to have the injection under sedation. I started being apprehensive about having spinal surgery & now I don't know whether this hospital is capable of getting anything right.