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A team with no curtsey or care for patients and...

Story from nhs.uk

"A team with no curtsey or care for patients and..."

About: The Royal London Hospital / Endocrinology

Trying to get hold of the scheduling team of the phone is a complete and total nightmare. I have been trying to call the team for more that a week now to reschedule my dad's appointment with no avail. Either the call keeps on ringing or someone picks up the call and cuts off the line very conveniently.

I tried calling the central appointment line and they were not able to help me either.

If we are not able get through to them then my dad will get discharged and not be given another appointment despite it not being our fault.

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Responses

Response from The Royal London Hospital 4 years ago
The Royal London Hospital

Submitted on 16/05/2019 at 16:31
Published on nhs.uk at 17:06

Dear Sir/madam,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – RLHpals.bartshealth@nhs.net or telephone 0203 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci

Central Complaints Officer

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