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"Disappointing out-patient care."

About: The Walton Centre NHS Foundation Trust / Neurology

Initially, was confident in hospital labelled 'outstanding'. After first being given reason to have hope by consultant (and so starting with positive attitude) - that there were long term treatments that could help my symptoms, over time I have watched each bubble of hope burst as nothing has worked and I feel worse than when I began this journey.

I have read other people's comments about some of their negative out-pt experiences. It is upsetting to read their despair. I empathise with them - even my consultant acknowledged in his last report the devastating emotional toll this condition is taking on me. What now?

A treatment plan on hold awaiting an appointment with another consultant (no firm date can be given as yet and no alternative available). Never thought I'd say this - I feel lonely and frightened.

There are lots of positive reviews with good outcomes - I just wish I was one of them and I wish there was support when treatments don't go to plan. At the moment, it seems like a black hole - silence and waiting again.

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Responses

Response from The Walton Centre NHS Foundation Trust 4 years ago
The Walton Centre NHS Foundation Trust
Submitted on 03/06/2019 at 13:20
Published on nhs.uk at 14:07


We are grateful for you sharing your feedback with us, however, we are concerned to read about your experience. We do not want any of our patients to feel like you have described and we are keen to discuss your experience with you in more detail to see how we can help.

If you would like to speak with us, could you please contact our Patient Experience Team on 0151 556 3091/90 or by email to patientexperienceteam@thewaltoncentre.nhs.uk

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