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Care Opinion

Excellent Service

Story from nhs.uk

"Excellent Service"

About: Purley War Memorial Hospital

I popped in Keston Practise to collect my blood test request letter and within 15 minutes, I had my letter, had my blood taken and was on my way to work. The service received by all was excellent and the nurse that took my blood was so efficient. The nurse happened to be the only member of staff on duty on the morning of the 14th and knew she was in for a busy morning, but her system in place was like clock work. It's nice to know that I have such a dedicated team just around the corner.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 13/11/2019 at 14:14
Published on Care Opinion at 14:14

Sorry for the delay in responding

We get a lot of very positive feedback from our phlebotomy service at Purley War Memorial Hospital and I am pleased that you received such a quick and efficient service.

Thank you for taking the time to feedback to us

kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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