"Services"

This practice no longer syringes ears but it can get a doctor to refer you to a nurse in Oldbury. This seems pointless when the surgery has so many staff and nurses capable of carrying out this procedure. As it once did. The practice telephone scheme is also a bit cranky in that you ring them and then a nurse or other medic assesses your needs and gets a doctor to call you back. But the most annoying feature of telephone contact is that one minute to 8 am the out of hours answering service is switched on.Call at 8 AM and you get the engaged tone,and if you press the redial button this goes on for ten minutes or so and then your call is answered saying that ten or so are ahead of you in the queue . Where do those callers come from? The practice no longer does emergency prescriptions,which is awkward if you break your insulin or drop tablets down the loo or genuinely forget to re-order. The practice now says that it is the patients duty to make sure they have enough medication. This is no help when one has multiple conditions as many do these days,and maybe a little more compassion would not go amiss. We pay in and we expect to be treated with respect and consideration. .