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Phone line is always busy

Story from nhs.uk

"Phone line is always busy"

I can never get through to my consultants' secretary or the main reception. I have tried for 3 days now, and every time I call it says the line is busy. I am needing to cancel my appointment, and I am conscious that the appointment could be given to someone else if I could get through.

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Responses

Response from Lyme Brook Mental Health Centre 4 years ago
Lyme Brook Mental Health Centre

Submitted on 29/05/2019 at 11:20
Published on nhs.uk at 12:07

Thank you for taking the time to share your experiences, we very much value your feedback and comments as it enables us to review and improve our services. We are sorry that you have found the service to be less than the expected standard and we would very much like the opportunity to address the issues that you have raised.

If you would be willing to contact the centre manager Richard Powell 03007900237 he would be in a position to address the issues that you have raised directly.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service is available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@combined.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm).

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