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Care Opinion

Emergency Gall Bladder Removal

Posted By Kelz30

"Emergency Gall Bladder Removal"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I was out driving with my son, who is only 6 weeks old when all of a sudden I started to experience intolerable pain in my upper abdomen and started to vomit profusely. I parked safely and dialled 999. I was, by this point, hysterical for my son's safety as I felt that I was going to pass out. The call handler stayed on the phone to me and an ambulance arrived in minutes. On arrival, the female paramedic tended to my crying baby and the male paramedic tended to me and my pain. They were an amazing force of calm and getting done what needed to be. I was in hospital in no time at all. 

On arrival to hospital I was serviced at an extremely busy A&E. I was processed quickly and my doctor made time to laugh with me and calm me as well as discuss my symptoms and how best to treat me. Following an ultrasound scan, it was determined that I had gallstones and was scheduled for emergency surgery. I ended up being in hospital for 4 days as there was an issue with my liver discovered in surgery. I was extremely emotional being away from my children as I was still breastfeeding my baby boy. Staff were so accommodating and lovely to me. The level of care was extraordinary. I feel so proud of the NHS and of my local hospital providing the care they do.

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Responses

Response from Sara Robinson, Consultant, Emergency Medicine, NHS Lothian 4 years ago
Sara Robinson
Consultant, Emergency Medicine,
NHS Lothian

Submitted on 16/05/2019 at 12:28
Published on Care Opinion at 15:48

Dear Kelz30,

Thank you very much for taking the time to write. I’m glad you had a good experience of our service and felt well cared for. I’ll share your comments with our team, they will be delighted.

I hope you are recovering well.

Best wishes,

Sara

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Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 4 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 16/05/2019 at 15:20
Published on Care Opinion at 15:20

Dear Kelz30,

Thank you for taking the time to tell us about what a good experience you and your son had when you were poorly. It must have been terrifying for you and I am really pleased to hear that you have made a good recovery, and that our staff were so good.

If you want to, I am able to feedback to the staff concerned and do contact me on 0141 810 6101 if you wish to.

I hope that you remaking a good recovery.

Best wishes to you and the little one,

Pat

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 20/05/2019 at 17:22
Published on Care Opinion at 17:22

Dear Kelz30

Like Sara and Pat, thank you very much for taking the time to share your feedback with us. I am so sorry to hear what has been happening and can only imagine what an emotional and distressing time this was, especially as you were away from your children. I was really pleased to read what a positive experience you had and how all the staff cared for you during this time.

I have shared your lovely feedback with the clinical teams and I do hope that you are well on the road to recovery following your surgery.

Thank you again for sharing your feedback with us.

With best wishes

Jeannette

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