This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mum's care

Story from nhs.uk

"Mum's care"

About: Royal Blackburn Hospital / Accident and emergency

My elderly mother was taken by ambulance to the Royal Blackburn Hospital a week ago. She had a seizure and was confused and disoriented. From the time when the paramedics arrived at her house we, as family, felt safe in their care. On arriving at hospital the handover to the hospital staff was seamless. As we progressed through the various tests and departments, A and E, Radiology and then on to the ward for assessment we were treated with respect and dignity. I felt my mother was in safe hands and wish to thank all the staff. Even when you were very busy (and you were most of the time!) you had the time to explain what was happening.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 4 years ago
Royal Blackburn Hospital

Submitted on 13/05/2019 at 15:09
Published on nhs.uk at 16:06

Thank you for taking the time to tell us about your mother’s recent admission to Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback about the care and treatment your mother received from the staff, in particular that she was treated with respect and dignity and that the family were kept informed as to what was happening.

We are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your mother’s admission then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k