This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hospitalisation at 7North A"

About: Royal Free Hospital

I was admitted for post EUS-FNA acute pancreatitis to ward 7NorthA at midnight following the procedure in the morning. The nurses who looked after me were extremely caring, informative and helpful. But the doctors in charge were disappointing, especially the SHO who came around. I was admitted at 3am on a Thursday and on Friday morning, when the surgeon and the SHO came around, although I was feeling much better, I was still having nausea and abdominal pain (which is normal for pancreatitis). The SHO suggested me to eat NORMAL amount of food and whatever I like. Of course, I did not follow because if you google on the internet, a LIGHT and non-fatty meal is always recommended until symptoms completely disappear. Second, this SHO never seem to have recorded when I informed the surgeon that I was still having nausea and pain after food. In the afternoon, when the blood test result is available, the SHO came around and said my blood test has ALL improved and can be discharged. I was happy but I wanted to see the actual blood test result. Only then I realised NONE of the indicator has actually improved and they have indeed worsen. And he said 'I thought you said you wanted to go home'. YES, I would have LOVED to but only when the blood test is persuasive. He did not seem to understand himself why I could be discharged and blamed me for telling them I felt well. I said every time I told the surgeon I still was having symptom and he never seem to have listened. He then asked the surgeon to talk to me, the surgeon explained that he has actually consulted the consultant in charge and decided that I was clinically well so they were happy to discharge me. I asked for another blood test and one more night at the hospital just because the blood test doesn't seem to be safe for me to go home. When I was discharged the next day, the SHO said I will be given a follow up appointment 2 weeks after the discharge BUT I never got this appointment. I was honestly still having symptoms even a month after discharge. I don't know whose fault is that, there seems lack of communication between inpatient and outpatient. Apart from that SHO, I feel lucky that all the nurses and HPB surgeons I have met so far are very good. Thank you and I am still getting follow up consultation at the HPB clinic and am grateful for the care I have received.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital
Submitted on 22/05/2019 at 11:27
Published on nhs.uk at 12:06


Hello

Thank you for taking time to leave a review, I agree we employ some amazing nurses who are extremely caring, informative and helpful.

I am sorry for the communication issues you describe - clearly communicating is one of our values and it is disheartening to see we let you down.

Regards

Richard Chester - deputy director of patient experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k