"Made things worse"

Had 2 voluntary/informal stays in hospital. Both were awful experiences. There was no running water and staff did nothing to try and find out what was happening- patients couldn't take their evening medication which caused a lot of stress, staff seemed to just shut themselves in the office and refused to answer questions. There is a schedule of ward activities displayed on both wards I stayed on- none of these activities actually take place. On my first stay- I was discharged with no plan, no 7 day follow up appointment was arranged, no medication sorted.

On my second stay, I was forced to see the same consultant who made the mistakes just listed, despite the fact I had complained about this. In a meeting with the consultant, one of the lead nurses told me that I should not be making complaints about anyone as it was not helpful- the next day they informed me that they were the person who would be investigating my complaint (this is clearly ridiculous). Ultimately, I have been extremely shocked by the lack of compassion and respect shown by staff to patients. I feel that things really need to change here. I came out of hospital both times feeling like things had only got worse.