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Test Results

Story from nhs.uk

"Test Results"

About: The Royal London Hospital / Respiratory medicine

I seem to be always moaning, to no avail.

The Royal

London does not seem to focus in patient care at all.

I had to escalate and chase to get my CT scan and was referred finally for breathing tests,

CT scans of lungs, heart and nasal area as well as an echocardiogram. I am scared that if nothing else something, is wrong with me.

I desperately need my results, the anxiety of all this led to me being prescribed prozac. I ve had a bad time in the scanning process and now wont get my results until Jun 18 as my appointment has been moved..

Is it acceptable to leave someone in fear and despair for effectively, months?

Hopefully

I am ok, but if there is a problem how much do you have to do to get a simple phone call or email.

Is there any common sense or respect at the RLH.

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Responses

Response from The Royal London Hospital 4 years ago
The Royal London Hospital

Submitted on 13/05/2019 at 09:48
Published on nhs.uk at 10:06

Complaints

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details- RLHPals@bartshealth.nhs.uk or telephone 02035942040.

Thank you

Kind regards

Central Complaints Team

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