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No communication and arrogant beyond belief

Story from nhs.uk

"No communication and arrogant beyond belief"

About: Royal Derby Hospital

This place is a disgrace and a prime example of what is wrong with the NHS: no communication, arrogant doctors, and very little interest in anything apart from their own stats and clocking out at 1630. Don't send your loved ones here.

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Responses

Response from Royal Derby Hospital 4 years ago
Royal Derby Hospital

Submitted on 22/05/2019 at 11:02
Published on nhs.uk at 12:06

Good afternoon

Thank you for contacting the Trust about your recent experience.

I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156 and quote the reference number: 64725. We are open Monday to Friday 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

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