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In general, excellent and sympathetic care

Story from nhs.uk

"In general, excellent and sympathetic care"

About: North Tyneside General Hospital

What I liked

I have been treated both as an outpatient and inpatient in this hospital. In general the nursing care is fantastic, most people are very kind and sympathetic during some unpleasant procedures. It is not a huge hospital and signs are good. I found the food extrememly good when I was on the wards, and hygiene and cleanliness are also very good.

What could be improved

I have found some consultants and other doctors to be lacking in any sympathy/empathy. You are treated as a range of sypmtoms not a person. My questions were not properly answered, and assumptions were made about me. I felt quite intimidated on my recent visit. I am awaiting referral to a different consultant.

Anything else?

Keep the excellent nurses and doctors, but some could do with extra training in patient care.

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 16/05/2012 at 10:17
Published on nhs.uk on 17/05/2012 at 04:01

Thank you for your comments posted on this website in respect of your recent stay in North Tyneside General Hospital.

I am pleased to hear about your very positive experience concerning the nursing staff. However, we were sorry to hear about your experiences with the medical staff and would like to apologise that they did not meet your expectations concerning sympathy/empathy.

I will ensure that your feedback is passed on to all of the staff.

Thank you for taking the time to write.

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