"Direct access:The service is really good. They are very flexible and can fit me in around my work"

About: Nottinghamshire Healthcare NHS Foundation Trust / Addiction services (community)

(as a staff member posting for a patient/service user),

From my mid teens I was using cannabis, E's, and amphets for 5 years, then I got into opiates and I have been using them for about 10 years. I tried to access services through my GP but he refused to refer me. I ended up in jail from the mid 1990's until about 5 years ago. This is what really made me access services. I got in touch with Direct Access and they put me on a methadone script. I am using 80ml and I am on weekly pick up.

The service is really good. They are very flexible and can fit me in around my work. The only thing is, I have to drive miles to come to clinic - so the location could be better for me.

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Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust

Thank you for feeding back on your experience of our Direct Access Service. I am glad you are benefitting from their flexibility. Have you discussed your travelling with the Team? There may be a way around this. I shall pass your message onto the Team.

Thanks for posting.

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Response from Paul Sales, Service Manager, Community Drug & Alcohol Services, Nottinghamshire Healthcare NHS Trust

Hi, thanks for the posting, feedback is always appreciated and its good to hear that you find the service good, with a flexible approach to your individual circumstances. We wouldn't want you to have to travel miles for a clinic appointment, it may be we can offer one nearer but on a different day? It would be good if you could let your worker at the clinic know and they can look with you at other options available, kind regards.

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