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Care Opinion

Breast cancer

Posted By Jackoman17

"Breast cancer"

About: NHS Lothian / South East Scotland Breast Screening Centre Western General Hospital / Radiotherapy

(as the patient),

I was diagnosed with breast cancer in 2002 then again in 2017 same breast but 2 different types of cancer both times I received my treatment at the Edinburgh western general. On both occasions I was extremely well cared for with respect  dignity and compassion the amazing staff involved in my care were faultless in the way they cared for me  myself and my family are so grateful to you all thank you for my life  and making  these very frightening parts of my  such a positive experience you are all very special people.

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Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 4 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 09/05/2019 at 22:02
Published on Care Opinion on 10/05/2019 at 10:33

Dear Jackoman17

Thank you so much for providing such positive feedback for the Breast Surgery service.

I will ensure that the team receive your kind words.

Our staff really appreciate getting feedback such as yours, knowing that their care has been as it should have been. I thank you for taking the time to provide such positive feedback.

Catriona Rostron

Nurse Director

Western General Hospital

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Response from Audrey Campbell, Clinical Nurse Manager, Edinburgh Cancer Centre, NHS Lothian 4 years ago
Audrey Campbell
Clinical Nurse Manager, Edinburgh Cancer Centre,
NHS Lothian

Submitted on 10/05/2019 at 18:25
Published on Care Opinion on 11/05/2019 at 12:12

Dear Jackoman17

I was so sorry to hear that you had had to use our services twice and very much appreciate you taking the time to give such lovely feedback. I too will ensure that staff are aware of what you have written. It means so much to them when they hear that they have been able to support someone at such a difficult and frightening time.

I am not sure if you had surgery and chemotherapy or radiotherapy but I will pass on your kind words to all staff who provide these services to ensure I don't miss anyone out.

Thank you again for taking the time to post this opinion- the staff will be delighted to hear about it.

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