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"This experience has left my father worried"

About: Crosshouse Hospital

(as a service user),

Over the last 4 weeks, I've been to Crosshouse Hospital almost every day, taking an elderly relative to visit a family member. I've also taken my father to an outpatient appointment during this time.

I've found it impossible to find a parking space almost every single day. When taking elderly people to the hospital, being able to park is a necessity.

On the day I took my father to his appointment, we were unable to find a parking space on time. He has severe mobility problems and is a Blue Badge holder. He also has issues with his memory and getting confused easily. I am his full-time carer.

We tried the disabled car park near the front entrance but it was full. At least 3 cars parked there were not displaying Blue Badges. Several other cars were clearly using the disabled car park as a drop off/collection point, taking up parking spaces.

My father had to get out the car on his own and struggle to walk into the hospital on his own while I spent a further 10 minutes trying to find a parking space. I finally managed to park in a small carpark at a smaller building separate from the main hospital building. When I caught up with him inside, he was a little upset as he had difficulty finding the correct waiting area on his own.

I found the same problem with parking almost every day while taking my elderly relative to Crosshouse Hospital over several weeks. We noticed that the car park was half empty on bank holidays over Easter. Whether this is because less staff work on these days or no outpatient clinics are held on these days, we don't know, but it does suggest that something could be done to alleviate parking problems.

This experience has left my father worried about attending appointments in future, and I really feel that action of some sort should be taken to try and sort this problem out.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/05/2019 at 13:23
Published on Care Opinion at 13:23


picture of Eunice Goodwin

Dear bam,

It has been so difficult and stressful getting parked for your father's appointments and I am so sorry.

I suspect you are right, easier parking over Easter was probably a bit of both; staff off and less clinics.

I would like to thank you for raising this. I also sympathise with those who do not have a blue badge but due to a condition - at that moment in time, they are unable to walk far.

I will pass your comments to those responsible for the car park for their refection and I will report back here if there are any actions proposed as a result of this situation.

I hope your father is well on his way to recovery,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
We are preparing to make a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/05/2019 at 12:22
Published on Care Opinion at 16:28


picture of Eunice Goodwin

Dear bam

Here is an update which I hope will go some way to address your concerns about the parking situation at Crosshouse Hospital.

There are two proposals to alleviate the car parking issue at Crosshouse Hospital. Firstly, there is approval for an additional 100 car parking spaces and this is currently in the scoping/planning phase.

We are also in the process of seeking approval to transfer management of the ‘Disabled’ Car Parking spaces to the Ayrshire Roads Alliance, which would mean that Ayrshire Roads alliance would manage the appropriate usage of the spaces as NHS Ayrshire and Arran have no legal rights to enforce the law regarding parking in blue badge spaces.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by bam (a service user)

I am pleased that the issue of misuse of disabled parking spaces is being taken seriously and that steps are being taken to deal with it. I am also glad to hear that there are plans to build much needed parking spaces. I will tell my Dad this good news.

Thank you, Eunice, for taking the time to look into this matter and reply to me. It means a lot that the needs of people with mobility problems, like my Dad, are being considered and taken into account.

On a final note, since I noticed this parking problem, I've decided that (although I need to use the car for my Dad's appointments) if I should ever have to attend an appointment at Crosshouse Hospital for myself, then I'll use the bus instead of taking up a parking space that someone else might need more than me.

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