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Care Opinion

Botched operation

Story from nhs.uk

"Botched operation"

About: Trafford General Hospital

I had a diagnostic laparoscopy for suspected endometriosis at this hospital in February and was disgusted with the service I received. I was given my IV in the wrong part of my hand causing a lot of pain and a heavy amount of gauze to be applied to stem the bleeding, was given little to no advice following my procedure and was given no painkillers or any form of aftercare. I was told that I would return to the hospital in three months for a check up but have received no word of this despite trying to get into contact with the hospital on several occasions (the phone just rings out). I am still in a lot of pain so would like to discuss my options. The way my bellybutton was stitched was horrifying, and even the staff at my local walk in centre were shocked. The skin below my bellybutton was bunched up and far too tight meaning the stitches prevented me from actually standing up straight and walking for a week. It was shocking to see and I was in a lot of pain for a long time as a result. My Aunt who is a nurse actually ended up removing the stitches herself by pulling at my skin as this had gone on for a week and a half at this point. I would definitely not recommend this hospital to anybody I know and I am upset at the distress this caused me.

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Responses

Response from Trafford General Hospital 4 years ago
Trafford General Hospital

Submitted on 14/05/2019 at 10:04
Published on nhs.uk at 11:06

We were very sorry to receive your comments and concerns via the NHS website about your experiences within the Gynaecology Department at Saint Mary’s Hospital @ Trafford Hospital. Mrs Louise Weaver-Lowe, Head of Nursing was saddened to read of your poor experience and would like to offer you a meeting to discuss your care and ensure that your aftercare is provided in a timely manner.

It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO19/0030 they will be able to discuss this with you.

Mrs Karen Connolly

Chief Executive Officer – Saint Mary’s Hospital Managed Clinical Services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Manchester University NHS Foundation Trust 4 years ago
Manchester University NHS Foundation Trust

Submitted on 14/05/2019 at 10:30
Published on Care Opinion at 11:02

We were very sorry to receive your comments and concerns via the Patient Opinion website about your experiences within the Gynaecology Department at Saint Mary’s Hospital @ Trafford Hospital. Mrs Louise Weaver-Lowe, Head of Nursing was saddened to read of your poor experience and would like to offer you a meeting to discuss your care and ensure that your aftercare is provided in a timely manner. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO19/0030 they will be able to discuss this with you.

Mrs Karen Connolly

Chief Executive Officer – Saint Mary’s Hospital Managed Clinical Services.

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