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Lacking care quality

Posted By Billie baz

"Lacking care quality"

About: Queen Elizabeth Hospital Birmingham / General medicine

(as a parent/guardian),

The nurses on this ward seem to lack providing care required for each patient. My son was admitted for pneumonia and was taken to ward 513. The nurses, some but not all, have no manners and often don't attend the buzzer for at least 30 mins. Patients calling out for nurses but the nurses walking past paying no attention. If approached, the nurses say we are short staffed when they seem to be just sitting .

They are not on time giving medication, always an excuse. Looking after the care of patients that really slacks. Observation every 4 hours on ward are more like 12 hours late to be seen. If you ask them for help they I’m coming but never come.

Queen Elizabeth hospital Birmingham is lacking the care quality that patients require. I do not trust the Nhs or the care this hospital gives. 

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Responses

Response from Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 4 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 23/05/2019 at 11:23
Published on Care Opinion at 11:47

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care and treatment your son has received. Senior staff responsible for ward 513 are keen to understand more about your concerns so that they can investigate what has gone wrong and take any necessary action. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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