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"Excellent help received"

About: London Ambulance Service NHS Trust Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Gastroenterology Northwick Park Hospital / General Medicine

(as a service user),

My brother, who is in his eighty something was taken very poorly and almost on death's door. We called for an ambulance which arrived with twenty minutes even though it was a Sunday. The ambulance crew gave him First Aid and very promptly took him to  A&E at Northwick park hospital. The administrators were excellent and he was cared for straight away, blood tests,scans etc. 

He then moved to Darwin Ward where he received the most wonderful treatment. The nurses were very polite and obliging. After he came out of his critical state he was transferred to Fletcher ward. Here he received excellent care and is now home only after a week. Well done Northwick park hospital and staff.I am most grateful.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 4 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 09/05/2019 at 15:06
Published on Care Opinion at 15:06


Dear Surprisingly Grateful,

Thank you for sharing this lovely experience with us. I am so glad to hear that your brother was well looked after and is back home now.

I have shared your feedback with the team who I am certain will be delighted to hear it.

Best wishes,

Anjali Patel

Patient Experience Manager

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